LOS ANGELES
SAN FERNANDO VALLEY
CONTACT

Hallie Norvet

Personal Chef Service

Frequently Asked Questions

General Questions

What is the difference between a private chef and a personal chef?

A private chef is employed full time and/or exclusively by one individual or family and often lives in their home and prepares up to three meals per day. A personal chef serves and visits several clients, usually one or two per day. A personal chef provides multiple services that are custom designed for the clients' particular requests and dietary requirements.

 

Who needs a personal chef?

Any individual who believes in the importance of having freshly prepared, custom-made meals ready at their convenience. Most people hire a personal chef because they do not have the time or desire to cook. Business professionals, expecting or new parents, busy working families, seniors, people with specific diets, people recovering from illness etc. are all great candidates for personal chefs. If you are tired of fast food, the drive-thru, commercial frozen dinners or take-out, a personal chef may be a great investment for you and your health.


How does a personal chef work?

It's quite simple actually! Please visit How it Works for basic information.


What areas do you serve?

Hallie Norvet Personal Chef Service generally serves the San Fernando Valley and the Los Angeles area. Generally 25 Miles from the zip code 91367. Specifically serving the cities of: Malibu, Thousand Oaks, Westlake Village, Agoura Hills, Calabasas, West Hills, Topanga Canyon, Canoga Park, Sherman Oaks, Encino, Tarzana, Studio City, Burbank, Northridge, Van Nuys, Porter Ranch, Chatsworth, Hollywood Hills, Pacific Palisades, Santa Monica, Bel Air, Brentwood, Beverly Hills, and Culver City.

Do you travel to areas outside of the Los Angeles metropolitan area?
Yes, for an additional free Chef Norvet will travel to regions neighboring Los Angeles and beyond.

How far in advance should I reserve a date?

It is recommended you reserve a date at least one month in advance for meal services, and two months for private dinners and events. In other words, the sooner, the better!


Who does the cooking?

Chef Hallie Norvet does all of the cooking within your home kitchen.


Do you deliver meals?

Not currently.


Do you have to do the cooking in my home?

Yes. California State Health Department regulations require all meals prepared by a personal chef to be cooked in the home of the consumer or a licensed and inspected commercial kitchen. Preparing these meals in your home ensures that you are provided with the safest and highest quality product possible.


Do you have your food handler's card?

Yes, Chef Norvet is a current ServSafe Certified Chef; Expiration 10/17/2019


Are you insured?

Yes. Chef Hallie Norvet is fully insured as a personal chef to work within private residences.


Do you belong to any personal chef associations?

Yes. Hallie Norvet is a current member of the United States Personal Chef Association.

 

Did you go to culinary school?

Yes. Chef Hallie is formally trained in French Cuisine and has her Associate of Science in Culinary Arts from The California School of Culinary Arts, Le Cordon Bleu Program, Pasadena, CA.


Can you provide references and a resume?

Yes. We do not however disclose any personal information from current clients. We do offer testimonial's from previous clientele as well as professional references from previous work in restaurants.

Will you sign a NDA?
Yws, Chef Hallie Norvet completely respects your right to privacy and confidentiality.


Do you do dinner parties and/or catered events?

Yes! Chef Norvet specializes in dinner parties and catering services for as little as 2 people or as many as 25 people. Please visit the dinner parties and catering page for additional information on both of these services.


Do you instruct cooking classes?
Yes. Cooking lessons are available for individuals and small groups. Please visit the cooking classes page for additional information and cooking class types.


How do you know what I like in my diet?

Your diet is the chef's first order of business. In the initial consultation, you and the chef will go over what you would like from your personal chef service, your likes, dislikes, personal preferences, dietary restrictions, allergies etc. We also may ask you to fill out a small client questionnaire, this is done to personalize and customize your service as much as possible.


Where do you do your grocery shopping?

This varies from client to client. Each Chef will visit various organic grocery stores and/or farmer's markets to find the finest and highest quality ingredients. If you prefer a certain store or market your Chef will do their best to accommodate you.

 

What kind of ingredients do you use?

Hallie Norvet Personal Chef Service strives to use the highest quality ingredients for your meals. All ingredients are sourced from local farms, markets and specialty stores.

Do I have to eat organic ingredients? What if I can't afford it?
No, you do not. During your consultation you will be given the option for organic or non-organic groceries. While organic ingredients are recommended for optimum nutrition and taste, conventional groceries are also available. Chef Norvet will work with you to create a grocery budget you are comfortable with while still providing you with the highest quality product available.

Can I provide the ingredients and then you cook them?
Of course! However, Chef Norvet relies on you having these ingredients ready for her service. To avoid substitutions or omitted items to your planned menu, please make sure you have confirmed a grocery list with The Chef ahead of time. Certain services subject to additional charge.

Can I choose what I want to eat from a menu?
Of course! View dozens of dishes on Personal Chef Norvet's Sample Menu.

 

Do I have to be home when you are cooking?

No, you do not. In most cases clients are working or running errands while their personal chef is preparing their meals.

 

How long will does your service take?

Depending on the service, number of entrees and complexity of each dish, personal chef services can take anywhere from 3-5 hours. The Chef is happy to accommodate your schedule in any way they can and will give you a time estimate for each service. 

 

Is it okay if I watch or help?

The Chef will have a very specific production schedule they must adhere to to produce the best quality food in a timely manner. It is best for The Chef to be uninterrupted while cooking so they can produce safe, delicious, high quality food for you. However, the chef would be happy to chat/discuss with you before or after your personal chef service.

 

How often will you come to my house to cook?

Personal chef services are offered one-time, weekly, bi-weekly (every other week) or once a month.


Is there anything I can do prior to your visit?

Have your kitchen counters free of clutter, your sink cleared and have clear shelving or space made in your refrigerator and freeze to store your meals.

Service Policies

New Client:
Payment is due in full prior to each new client's first service date. This payment not only locks in their cook-date, but ensures that chef has the funds provided to purchase groceries and other expenses. For future services, payment can be arranged prior to or on the day of the client's service at the chefs discretion. Check, PayPal and Cash are accepted for first –time clients and service will not be confirmed until payment is made in full.


Payment:

Payment is accepted in Cash, Check, PayPal or Credit Card. At the end of your service you will be invoiced for your final amount which you can then pay by your preference. If you would like to be automatically billed each week please notify your chef.


Cancellation:

We understand things happen and sometimes client's need to cancel. All cancellations must be made by the client at least two(2) days prior to their service date to receive a full refund. If the client cancels within the two (2) days prior to their service, their deposit will be forfeited to cover any incidentals/materials already purchased by the chef.

Re-Schedule:

In the case that a client needs to re-schedule, it must be done at least three (3) days prior to their schedule service date to avoid a cancellation charge. The Chef will do her best to accommodate your new cook-date within her current availability.


"No-Show":

It is the client's responsibility to make sure someone is home to greet The Chef, and introduce them to the kitchen. If nobody is able to be home when The Chef arrives, please make sure you have discussed any entry instructions with The Chef prior to their arrival. If The Chef arrives to the client's home and the client is not home, does not answer, and/or is unresponsive via phone/email, the chef reserves the right to cancel the service and any deposit made by the client will be forfeited. To avoid this situation from arising The Chef will confirm the service date and time prior to the scheduled date.

Menu Requests and Edits:

All final menu edits or submissions must be made at least two (2) days prior to the client's service date so The Chef has the proper time to plan, prepare and shop for the client's meals. Any last minute menu changes will be subject to an additional fee.

In-Home Meal Service Questions

What is included in your meal plan?

Each service package includes: Initial consultation, your choice of 3-5 complete entrees customized to your preferences and includes grocery shopping, prep-work, cooking, kitchen clean-up, packaging, labeling, storage and handling instructions.


How much do your weekly services start at and how are they priced?

Weekly one-time or recurring services start at $325.00 per service, plus grocery costs. Your service consists of two items; The Chef's Fee and Your Grocery Costs. Grocery costs can range in price from $75.00-$150.00 depending on the final service size and menu items. If you'd like to view our complete pricing structure please visit here: Pricing Structure


Is the menu the same every time?

Not unless you want it to be. Your personal chef will do their best to create a new menu for you each service. Some clients go months without ever having a repeat meal.

 

Are side dishes included?

Yes. Each entree comes with one side dish specifically created to accompany your entree, sometimes two. 


Are groceries included?

No. Groceries are a charged separately from the chef's fee.


Can I add additional dishes?

Absolutely. You can always add on an extra side, salad or soup if you feel you need a little extra.


I have small children; can you make special meals for them?

Absolutely. Chef Hallie can create healthy, delicious meals and snacks for your children at no additional cost.

 

How will my meals be packaged?

Disposable BPA Free Containers: Included in first service

Pyrex Glassware (recommended): $100 one-time fee

 

Are the meals fresh or frozen?

Each service is individualized to your needs. Some services consist of all fresh food, some frozen, and some a combination of the two. Generally no more than 4 days of fresh food is left in your refrigerator. Any additional days of meals after that will be stored in your freezer. 

 

Do I re-heat my food?

Yes. You will be left with detailed instructions about how to heat your meals. If meals are frozen, simply thaw them in the refrigerator the day before and follow the easy re-heat instructions for your oven or microwave.

 

How much refrigerator/freezer space do you need?

That all depends on how many meals your request, however it usually occupies a shelf or two. The uniform Pyrex containers offered by Chef Norvet  are similar in size and shape, so they save as much space as possible, are easy to store and view.

 

How long do meals last?

- This depends on how many entrees and how many people are being served. Through this formula of entrees and servings Chef Hallie can tell you exactly how many meals you will have and how long they will last.

- In terms of the shelf life, each meal lasts about four days in a refrigerator (two for fish / seafood) and up to one month in the freezer. All meals are clearly labeled and dated for easy selection

Catering, Private Dinner Party and Tray Pass Questions

What is the difference between a formal dinner party and catering?

A formal dinner party consists of plated meal, served formally. Some people refer to this as "restaurant style" as the serving method is virtually the same. Catering, or an informal dinner party, allow the guests to help themselves to as much or as little food as they would like. Food is either served buffet style in chafing dishes or "family-style" at the table.


How many courses are included with my dinner party or catering event?

A minimum 3 courses will come with your event service, but you can have up to 6.


Can I add more courses?

Absolutely! You can up to six courses to your event menu.


How many guests can you serve?

Hallie Norvet Personal Chef Service specializes in intimate events of 2 to 25 people. 


How many guests can I invite to my formal dinner party?

Formal dinner parties are for 2-25 people.


How much do event services start at?

Private event services start at $500.00 for two guests and increases by $50.00-$100.00 per guest thereafter.


Do you have servers?

No, however we would be happy to recommend a trustworthy, affordable staffing company we have worked with many times.


How is the budget for these events determined?

The budget for each party is unique depending on the guest count, style, size and complexity of menu you would like. Your total will consist of two things: Service Fee and Grocery Budget. The service fee is what a personal chef charges for services and labor. A grocery budget is the amount of money needed to spend on groceries for your event. Once you have decided on a final menu and guest count, the chef will create an estimate for you. Chef Norvet will then present you with a final budget for approval, ask you for a deposit and may ask you to look-over and sign a standard event contract.


Do you serve alcohol?

The client is responsible for the purchase and serving of all alcoholic beverages.

Cooking Class Questions

Is there a menu I can choose from?
Yes. When you select your class you will be sent a sample menu to select and choose from.

Can I create my own custom menu and cooking class?
Yes. Hallie Norvet personal Chef Service specializes in custom menu creation for her clients.

Are the cooking classes held in my home?
Yes. All cooking classes are held in the comfort and privacy of the clients home.

How far in advance should I reserve a date?
As soon as possible.

How long do classes take?
Generally 2-3 hours in length.

Does everyone in a group cooking class get to participate?
Absolutely. Unless you requested a demonstration class, everyone in the class will receive hands-on experience.

How many people can I have in my cooking class?
No more than 6 students. A small group ensures maximum time and attention with the chef.